Are you looking for a way to improve your online store’s customer checkout process? It’s essential to keep your customers happy because their satisfaction directly impacts your sales and reputation. When customers have a bad experience, it can lead to lost sales and damage your store’s image. But how can you figure out what’s wrong in the checkout process and make sure your customers are completely satisfied?
That’s where the Order Feedback For WooCommerce plugin comes in. It’s designed to gather customer’s feedback after they’ve made a purchase, giving you valuable insights into their checkout experience with their order. Let’s explore how this plugin works and how it can help you create a seamless shopping experience for your customers.
In this blog, we will discuss about
- What Order Feedback For WooCommerce is all about
- The settings and features it offers
- Ways the feedback form displayed on your site
- How store owners can see all the customer’s feedback
What is Order Feedback For WooCommerce
The Order Feedback For WooCommerce is a useful plugin for all online store owners. It lets you gather and understand what customers think about their shopping experience. By collecting feedback, you can improve customer satisfaction, drive more sales, and make shopping better for your customers.
This plugin makes it easy to collect feedback about the checkout process. It’s essential to gather this information so you can make necessary improvements and enhancements to your website based on real user experiences.
One of the key features of this plugin is its customizable feedback form, which can be displayed on the Thank You page and the Order Details page. You have the flexibility to choose where and how you want the feedback form to appear, and you can even customize the rating styles, whether it’s using numbers, stars, or emojis.
Additionally, “Order Feedback for WooCommerce” gives you complete control over the styling of the feedback form, allowing you to change its appearance to match your website’s design. Overall, it’s a fantastic way to gain the thoughts and opinions of your customers and make informed decisions to enhance their shopping experience.
Order Feedback For WooCommerce Settings
Here, we will discuss the settings of Order Feedback For WooCommerce. We’ll go through what it does and how it works. But before we dive into the settings, ensure you’ve installed and activated the Order Feedback For WooCommerce plugin on your site.
Once you are done with installation, you will see a new menu in the WordPress menu bar named “Order Feedback.” When you see it, click on Settings.
Choose Where to Display Feedback Form
When you go to the Order Feedback settings, you’ll find three main sections: General, Appearance, and Email. Under the General settings, you can choose where to display the feedback form in the Show Feedback Form option.
You can display it on the Thank You page, the Orders details page, on both pages or not at all. It allows you to customize where customers can leave feedback based on their checkout experience.
The feedback form will appear on the website pages until the user fills it. Once the user fills out and submits the form, it will automatically disappear from the pages.
Customizing the Position of the Feedback Form
The next feature is Form Type, which lets you decide where the feedback form appears on your website. You have two options: Floating or Embedded. If you select the Floating option, the feedback form will pop up and stay visible in the bottom right corner of the webpage.
But, if you select the Embedded form type, you’ll need to decide where to place the feedback form on both the thank you page and the order details page of your website. There are several placement options you can choose from. You can select the custom option if none works for you. It allows you to enter a specific hook name and set its priority so the feedback form will appear exactly where you want it on both pages.
Manage Form Fields
The feedback form includes three fields: Title, Message, and Rating. These fields can be shown or hidden on the webpage as needed. You can set custom labels and placeholder text for each field to guide users on what to enter.
Additionally, you can decide whether a field should be required, which means users must fill it out before submitting the form. This flexibility allows you to tailor the feedback form to suit your requirements and ensure you gather the necessary information from your customers. You can also change the alignment of fields by dragging them.
Multiple Rating Styles
For the Rating field it offers several ways to gather user feedback. You can choose from rating styles, including numbers, stars, and smileys. For number ratings, you can set the scale to either 5 or 10.
The star rating is a classic and straightforward method for users to provide their opinions. The smiley rating style adds a fun, interactive element, encouraging users to share their thoughts more easily and enjoyably. Each option helps you capture user feedback that suits your needs and engages your audience effectively.
Customize Feedback Labels & Messages
You can easily customize the feedback form on your website to make it more user-friendly. It includes changing the Form Title, Form Description, Submit Button Text, Success Message, and Error Message. A clear Success Message lets them know their form was submitted successfully, giving them confidence that their feedback was received. Customizing these messages makes the form look more professional, enhancing the user experience.
Style Your Feedback
Once you’ve adjusted the necessary details in the feedback form, it’s time to apply styling. In the Appearance section of the order feedback settings, you’ll discover the option to enable custom styling. When you activate this option, you can access various styling features for the feedback form.
Here, you can customize the appearance of different parts: the container, heading, top bar of the form, labels, buttons, messages, and user input areas. By adjusting these elements, you can make your feedback form stand out and match your website’s design.
Once you’re satisfied with the styling, save your settings by clicking the Save button. It ensures that your custom styles are applied to your feedback form.
Check out the documentation to explore all styling options in order Feedback For WooCommerce.
Configure the Email
In the “Email” section of the order feedback settings, you control the emails sent out after customers share their feedback. You can select whether to send emails to both customers and the store owner. Plus, you can change the subject line and the actual message in the email.
Adding your touch makes the emails feel more special and tailored to your business. So, whether you want to thank customers for their feedback or inform the store owner, you can customize these emails.
Showcase All Order’s Feedback
After customers finish shopping at your store and complete the checkout process, they can give feedback. This feedback tells you what they liked about the checkout process and any problems they encountered while shopping.
The Order Feedback For WooCommerce plugin makes it easy to see what customers say. Go to the Order Feedback, where you’ll find all the feedback customers have submitted, along with other information. It’s a simple way to learn from your customers and improve their shopping experience.
When you view individual feedback, it will display the details, including a rating, the name and email of the customer, an order ID, a title for the feedback, and a message explaining their thoughts.
Filter Your Feedback
When you need to see feedback based on certain conditions, there’s an option to filter it. You can filter the feedback by specifying a date range, order ID, or rating value. This makes it simpler to find exactly what you’re looking for.
Another way to filter the feedback is by rating style. Usually, ratings are shown as numbers, but you can filter them to emojis or stars to see specific feedback more efficiently.
Ask for Feedback on the Thank You & Order Details Page
Asking for feedback in an online store is a great way to boost customer satisfaction. After a customer completes the checkout process and buys products, a feedback form will be displayed on the thank you page based on the settings configured for the form. Customers can share their shopping experience, helping store owners understand any issues with their store.
A feedback form is also displayed on the orders page. When customers log into their accounts and check their order history, they’ll see a list of all the items they’ve bought. If they click on a particular order, they’ll find a feedback form right there. They can use this form to share their thoughts or experiences about the product they purchased. It’s convenient for customers to give feedback directly from their order page.
Display Feedback on the WooCommerce Orders Page
After a customer finishes giving feedback, whether from the thank you page or orders page, that feedback will show up on the WooCommerce orders page for that specific order. To find it, go to your WooCommerce ➝ Orders.
Then, you’ll see a list of all the orders your store has received. When you click on any order from that list, you’ll see the feedback the customer left under the Order Feedback section, including their rating, any message they wrote, and other details.
Enhance Customer Satisfaction with Order Feedback For WooCommerce
Gathering customer feedback based on their shopping experience is crucial for improving customer satisfaction, a key factor for every online store’s success. Using the Order Feedback For WooCommerce plugin allows you to collect this valuable feedback easily.
By understanding what your customers think about their shopping experience, you can make necessary improvements to increase their satisfaction and loyalty. This plugin helps create a better shopping experience, leading to happier customers and increased sales.
